Refund and Cancellation Policy

The initial website preview is free. There is no card hold, invoice or refund to request.

If a setup/deposit payment was made but custom production work has not begun, request cancellation promptly. Seaway Sites will return the payment, less any non-refundable third-party cost you expressly approved.

Once custom production work begins, the setup/deposit payment is generally non-refundable because it covers reserved time and work performed. If the project stops, Seaway Sites will describe completed work and will not charge an unapproved remaining milestone.

If Seaway Sites ends a paid project without delivering the paid-for milestone, the unearned portion of prepaid fees will be returned. This does not limit rights that applicable law provides.

The managed plan is month-to-month after launch. Cancel before the next billing date by emailing mehdi@seawaysites.com. No new monthly invoice will be issued after the effective cancellation date. Service remains available through the paid period and may then be taken offline; the client keeps its domain, content, branding and customer data.

The final $450 is due only after approval of the finished website and before source-file handoff. Concerns should be raised during the included revision rounds and before final approval. The 30-day post-handoff support window covers reproducible bugs, not new scope.

Email mehdi@seawaysites.com with the business name, invoice reference and request. A written response will explain the status, work completed and any amount to be returned.